Effective Date: August 11, 2026
At Badbrook, every product is carefully inspected before dispatch to ensure it meets our quality standards. We encourage customers to review product descriptions, size charts, and product images before placing an order.
Please read this Return & Refund Policy carefully before making a purchase.
Returns
Customer satisfaction is important to us. However, due to the nature of our products and hygiene considerations, we do not accept returns for products that have been successfully delivered, except in the situations described below.
A return request may be considered only if:
- You receive a damaged product.
- You receive a defective product.
- You receive an incorrect product different from what you ordered.
All requests are subject to verification by our support team.
Reporting an Issue
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
To help us review your request, please share:
- Order Number
- Clear photographs of the product
- Photographs of the packaging
- A brief explanation of the issue
Claims received after 48 hours of delivery may not be eligible for review.
Verification Process
Once your request is received, our team will review the information provided.
If required, we may request additional photographs or details to complete the verification process.
After verification, we will determine the appropriate resolution based on the nature of the issue.
Replacement
If your claim is approved, Badbrook may offer a replacement of the same product or a similar product of equal value, subject to stock availability.
If a replacement cannot be arranged, an appropriate refund may be issued at our discretion.
Refund Eligibility
Refunds may be approved only under the following circumstances:
- Your prepaid order is cancelled by Badbrook before dispatch.
- The ordered product is unavailable after your payment has been received.
- Your delivery location is not serviceable.
- A replacement cannot be provided for an approved damaged, defective, or incorrect product.
Approved refunds will be processed to the original payment method used while placing the order.
Non-Returnable & Non-Refundable Situations
Returns or refunds will not be accepted in the following situations:
- Change of mind after purchase.
- Incorrect size selected by the customer.
- Preference for a different colour, design, or style.
- Normal variations in colour caused by screen or device settings.
- Minor variations in stitching, texture, or finishing that do not affect the product’s functionality.
- Products that have been used, washed, altered, or damaged after delivery.
- Requests submitted after the reporting period specified in this policy.
Refund Processing Time
Once approved, refunds are generally processed within 5–10 business days.
The time taken for the amount to reflect in your account depends on your bank or payment service provider.
Order Cancellation
Customers may request cancellation within 3 hours of placing an order, provided the order has not entered processing or been dispatched.
Once an order has been processed or shipped, cancellation requests cannot be accepted.
If an eligible cancellation is approved, the refund will be initiated to the original payment method.
Important Notes
- Please verify your shipping address, mobile number, and selected size before completing your order.
- We recommend referring to the product’s size guide before purchasing.
- Product images are captured to represent colours as accurately as possible; however, slight colour differences may occur due to screen settings and lighting conditions.
Contact Us
If you have any questions regarding this Return & Refund Policy or need assistance with your order, please contact us.
Badbrook
Business Name: PETALS ENTERPRISES
Website: www.badbrook.in
Address:
Shop No. 5/58, UGF,
Vasundhara Sector-11,
Ghaziabad – 201012,
Uttar Pradesh, India
Phone: +91 79008 48180
Email: tubaughsherriprous@hotmail.com
Customer Support Hours:
Monday – Saturday
9:00 AM – 7:00 PM (IST)