Effective Date: August 11, 2026
At Badbrook, we are committed to delivering your order safely, efficiently, and on time. Every order is carefully packed and quality-checked before it leaves our facility.
Please read this Shipping Policy before placing your order.
Order Processing
- Orders are typically processed within 24 hours of successful payment confirmation.
- Orders placed on Sundays or public holidays may be processed on the next business day.
- During festive seasons, promotional events, or periods of high demand, processing times may be slightly longer.
Once your order has been shipped, you will receive a confirmation email or SMS with your tracking details (where available).
Shipping Charges
We offer FREE Shipping on all prepaid orders across India.
There are no hidden shipping charges unless clearly stated during checkout.
Estimated Delivery Time
Orders are generally delivered within 5–8 business days from the date of dispatch.
Delivery timelines may vary depending on:
- Delivery location
- Courier partner availability
- Weather conditions
- Public holidays
- Government restrictions
- Natural disasters or unforeseen circumstances
While we work hard to ensure timely deliveries, occasional delays may occur due to factors beyond our control.
Order Tracking
After your order has been dispatched, you will receive shipment tracking details via email or SMS (where applicable).
You can use the tracking information to monitor your order’s delivery status.
Delivery Address
Please ensure that all shipping information provided during checkout is accurate and complete.
Badbrook will not be responsible for delivery delays, failed deliveries, or additional charges arising from incorrect or incomplete shipping information provided by the customer.
Delivery Attempts
Our delivery partners will make delivery attempts according to their standard operating procedures.
If delivery is unsuccessful due to reasons such as:
- Incorrect address
- Recipient unavailable
- Refusal to accept the parcel
the shipment may be returned to us. Re-dispatch of returned orders may be subject to additional verification and applicable shipping charges.
Serviceable Locations
We currently ship to most serviceable PIN codes across India.
If your delivery location is not serviceable after an order has been placed, we will notify you and initiate a full refund to your original payment method.
Damaged or Incorrect Orders
We take great care in packing every order. However, if you receive a product that is damaged, defective, or different from what you ordered, please notify us within 48 hours of delivery.
To help us investigate your request, please provide:
- Order Number
- Clear photographs of the product
- Photographs of the outer packaging
- A brief description of the issue
Claims reported after 48 hours of delivery may not be eligible for review.
Delays Beyond Our Control
Delivery schedules may occasionally be affected by circumstances beyond our reasonable control, including but not limited to:
- Severe weather conditions
- Natural disasters
- Public holidays
- Transportation disruptions
- Government regulations
- Courier network issues
Badbrook shall not be held responsible for delays resulting from such events, but we will make every reasonable effort to keep you informed.
Contact Us
If you have any questions regarding shipping or your order, we’re here to help.
Badbrook
Business Name: PETALS ENTERPRISES
Website: www.badbrook.in
Address:
Shop No. 5/58, UGF,
Vasundhara Sector-11,
Ghaziabad – 201012,
Uttar Pradesh, India
Phone: +91 79008 48180
Email: tubaughsherriprous@hotmail.com
Customer Support Hours:
Monday – Saturday
9:00 AM – 7:00 PM (IST)